APPARATUS – Sales Associate, Los Angeles

APPARATUS is New York-based design studio that explores the relationship of lighting, furniture and objects in immersive environments, threading the historical and the cultural through a modern lens.

RESPONSIBILITIES INCLUDE

• Set a high standard of warmth and professionalism in welcoming clients, vendors and colleagues. 

• Provide phone support; assist callers with essential questions about the brand and product i.e. brand history, collections, finishes, pricing, lead times.

• Service accounts in the western territories outside of California.

• See orders through from quoting, invoicing, billing, order completion and delivery.

• Provide follow-up care and problem solving as needed.

• Provide administrative assistance to the Account Manager, California.

• Assist with outreach research projects.

• Support Account Manager when out-of-office with basic account and email management.

• Consistently seek to assist the APPARATUS Los Angeles team with client needs and in developing and delivering solutions to maintain the highest level of client experience.

• Develop deep understanding of brand and product assortment including our customization process.

• Manage general opening and closing duties – preparing for showroom walk-throughs, lighting levels, object/furniture placement, incense burning.

• Maintain stock levels of water, paper, business cards, stationary.

SKILLS

• Strong aesthetic and presentation skills with a keen eye for detail.

• Excellent verbal and written communications skills. 

• Ability to build rapport and maintain great internal and external relationships.

• Solutions-based thinker with a consistently positive attitude, displayed both as an individual.

• Excellent time-management skills, independent drive and the ability to work under pressure and deliver projects under tight deadlines.

• Excel, Salesforce, applicable CRM.

• Ability to respond professionally to critical feedback and proactive in seeking support and help when needed.

EXPERIENCE

• Proven showroom, sales, or sales assistant experience or similar client-facing role.

• Knowledge and interest in contemporary design.

• Experience in a business that requires a team to execute the common vision, understands the value of the individual and the team.

• Demonstrated ability to communicate clearly and effectively; ability to delegate and drive for results.

• Proven ability in a high-paced environment that values consistency, efficiency and excellence.

• Administrative or interior design assistant experience helpful.

WORK SCHEDULE

• Full-time showroom hours: Monday–Friday generally 9:30AM–5:30PM.

• Longer hours and weekend availability as needed.

PERFORMANCE REVIEW AND CHECK-INS SCHEDULE

• Monthly touch bases.

• Annual performance review.

This is a full-time position with competitive compensation and benefits. We are an Equal Opportunity Employer. Position is based in our Los Angeles Showroom. Must be legally authorized to work in the U.S.

Please send your resume and cover letter to [email protected]